💰 NERZIA REFUND POLICY

⭐ 1. 7-Day Money-Back Guarantee

We stand behind the quality of our service. If you're not completely satisfied with your Nerzia Premium subscription, you can request a full refund within 7 days of your initial purchase.

✅ 2. Eligibility for Refunds

You are eligible for a refund if:

• You request the refund within 7 days of your initial subscription purchase
• This is your first premium subscription with Nerzia
• You have not violated our Terms of Service
• You contact us directly to request the refund

❌ 3. Non-Refundable Situations

• Renewal payments (after your initial 7-day period)
• Subscription cancellations after the 7-day window
• Accounts that have been suspended or terminated for policy violations
• Technical issues on your end (device compatibility, internet connection, etc.)
• Change of mind after the 7-day guarantee period

📝 4. How to Request a Refund

To request a refund within the 7-day guarantee period:

⏰ 5. Refund Processing

Once your refund request is approved:

• Processing time: 5-10 business days to appear in your account
• Refund method: Original payment method used for purchase
• Currency: Same currency as the original transaction
• Account access: Premium features will be revoked immediately

🔄 6. Subscription Cancellation vs. Refunds

Please note the difference:

• Cancellation: Stops future billing but no refund for current period
• Refund: Returns money for current billing period (within 7 days only)

You can cancel your subscription at any time from your account settings to prevent future charges.

💳 7. Partial Refunds

We do not offer partial refunds for unused portions of your subscription. Our 7-day guarantee covers the full subscription period only.

⚠️ 8. Chargebacks and Disputes

Before initiating a chargeback with your payment provider, please contact us directly. We're committed to resolving any issues and chargebacks can result in additional fees for both parties.

🆓 9. Free Trial and Free Features

Our free tier and any promotional free trials do not require payment, so refund policies do not apply to these services.

🤝 10. Special Circumstances

In exceptional circumstances (such as technical issues preventing service use), we may consider refund requests beyond the 7-day period on a case-by-case basis. Contact our support team to discuss your situation.

📋 11. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our service after changes constitutes acceptance of the new policy.